PRIVACY POLICY

This privacy policy applies to the products and services provided online exclusively by STOREMOSS PTY LTD (ABN 70 683 244 886). The terms ‘we’, ‘our’, ‘us’ and ‘site’ refer to Store Moss, www.storemoss.com.au, and all of its related entities.
This policy is written in accordance with the Privacy Act 1988 (Cth) and outlines how Store Moss collects, stores, and uses the information you provide.

COLLECTION OF YOUR PERSONAL INFORMATION

This privacy policy applies to the products and services provided online exclusively by STOREMOSS PTY LTD (ABN 70 683 244 886). The terms ‘we’, ‘our’, ‘us’ and ‘site’ refer to Store Moss, storemoss.com, and all of its related entities.
This policy is written in accordance with the Privacy Act 1988 (Cth) and outlines how Store Moss collects, stores, and uses the information you provide.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Fulfil orders and process payments
  • Provide customer support
  • Improve your shopping experience
  • Communicate with you about new products, special offers, or updates (if you’ve opted in)

When you subscribe to our email or SMS list, we use the provided information to keep you informed about Store Moss products, offers, and events.
We may collect aggregated, non-identifying statistical data—such as traffic and sales analytics—which could be shared with trusted third parties. However, these reports will not include any personally identifiable information.
We may also use personal and non-personal data to study customer behavior and improve our website and services.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information with trusted third parties to help us operate Store Moss and deliver our services. These providers assist with things like payment processing, email list management, marketing, and analytics.

Store Moss uses Shopify to power both our in-store and online checkout systems, as well as to collect and manage customer contact information, such as email addresses. Square’s tools help us securely store your details, build our mailing list, and provide you with a personalised shopping experience. You can learn more about how Square handles personal information here:
🔗https://www.shopify.com/au/legal
🔗 https://www.shopify.com/au/legal/privacy#why-we-process-your-information

We may also disclose your personal information when required to comply with legal obligations—such as a court order, warrant, or other legal request—or when necessary to protect our rights, property, or safety.
We will never sell or rent your personal information to third parties.

THIRD PARTIES

We may work with trusted third-party service providers to handle certain aspects of our business, such as payment processing, analytics, or marketing.
Our privacy policy applies to Store Moss only—it does not cover third-party websites or services. If you navigate away from our website to a third-party site, we recommend reviewing their policies before sharing any personal information.

OTHER INFORMATION WE COLLECT

We may also collect non-personal data such as:

  • Pages visited
  • Time spent on site
  • IP address
  • Session length
  • Device/browser type

This information helps us improve site performance and your experience on storemoss.com.

COOKIE POLICY

We usecookiesto provide a personalised shopping experience. Cookies are small files stored on your device that help track and tailor your browsing behavior.
By using our website, you consent to the use of cookies in line with our policy. You can disable cookies in your browser settings, but doing so may limit certain website features.

ACCESSING OR UPDATING YOUR INFORMATION

To update or correct your personal information, simply log in to your account and visit the"My Account"section.

EMAIL & SMS COMMUNICATION

Email

You can unsubscribe from Store Moss emails at any time by clicking the unsubscribe link in the footer of our emails. If you’d like to be fully removed from our database, please get in touch via our Contact Form.

SMS

To stop receiving SMS messages, click the unsubscribe link in any message you receive. You’ll receive a confirmation message, and no further texts will be sent unless reinitiated by you.
We respect your privacy. SMS consent is never a condition of purchase. Message frequency may vary. Message and data rates may apply.
Opt-in data is never shared with third parties outside of messaging service providers used solely for delivering texts.

QUESTIONS OR COMPLAINTS

We’d love to hear from you.
If you have any questions, feedback, or concerns about this policy, please reach out via our Contact Us page.
By using storemoss.com, you agree to the terms outlined in this Privacy Policy and consent to our use of your information as described.